Delivery & Payment

Before placing your order

Check your exact delivery location, contact number, product quantity and total delivery charge. For WhatsApp orders, we confirm the product availability and total before you agree to the order.

Current payment availability

Payment is by M-PESA. For Nairobi deliveries, pay by M-PESA when your order arrives. For deliveries outside Nairobi, payment must be confirmed before dispatch. Cash is not accepted. Nairobi checkout offers manual M-PESA payment on delivery; online M-PESA prepayment is not yet integrated. Contact AfyaNuru to confirm the order total and verified payment instructions before paying. For payment or order enquiries, contact afyacart.ke@gmail.com or WhatsApp +254 734 714665. Do not send money to an unconfirmed number or account.

Dispatch and delivery

We confirm dispatch arrangements and an estimated delivery time for your order. Timing depends on your location, stock availability and the courier schedule. Contact our team before ordering if you need delivery by a particular date. We will share available delivery or tracking details through the contact information you provide.

Address changes and delays

Tell us promptly if your delivery address or phone number needs correcting. Changes after dispatch depend on the courier’s ability to redirect the parcel. Contact us if delivery has not arrived within the estimate confirmed for your order.

Problems on arrival

Keep the packaging and contact us if the parcel contains the wrong product or arrives damaged or defective. Do not consume a product whose seal, identity or condition is in doubt. See our Returns & Refunds policy.