Privacy Policy

Who handles your information

This policy covers the AfyaNuru website at https://afyanuru.com and customer enquiries to AfyaNuru. Our business location is Lantana Road, Westlands, Nairobi, Kenya. For privacy questions or requests, contact afyacart.ke@gmail.com or WhatsApp +254 734 714665.

Information we collect

• Order information you provide, including your name, contact details, billing and delivery address, selected products and order history.
• Messages and information you send when asking for support or reporting a problem.
• Technical information used to operate and protect the website, such as IP address, browser information, security logs and shopping-session information.
• Account information if an account is created for you or account facilities are made available.

Why we use it

We use this information to process and deliver orders, communicate about purchases, handle returns and customer enquiries, maintain records required for our business, and protect the website against fraud and misuse. We do not require medical records to process an ordinary product order.

Cookies and local storage

The website uses cookies and browser storage for functions such as the cart, checkout, login and product comparison. Optional analytics, where enabled, help us understand website use. Use the website’s cookie controls, where available, and your browser settings to manage cookies. Blocking essential cookies may prevent the cart or checkout from working.

Who receives information

Information needed to fulfil an order is shared with our fulfilment and delivery partners, including the supplier dispatching your products. This may include your name, delivery address, phone number and the ordered products. Website hosting, security and email service providers process information needed to operate the website and support customers. Payment services, when available and selected, process information needed for that payment.

If you contact us through WhatsApp, that conversation is also handled by WhatsApp/Meta under its own privacy terms. Links to external websites take you to services with their own policies. Some service providers may process information outside Kenya; this policy does not mean all information stays in Kenya.

Keeping and protecting information

We retain information for the purposes described above and for applicable accounting, legal, dispute-handling and security obligations. Retention depends on the type of record and the reason it is held. We restrict access to people and service providers who need it for these purposes. No online system can guarantee absolute security.

Your requests and choices

You may contact us to request access to, correction of, or deletion of your personal information, or to raise an objection or privacy concern. We may need to verify your identity. Some records must be retained to complete an order or meet applicable obligations; we will explain any limitation when responding.

You can stop optional marketing communications by using the unsubscribe option in the message or contacting us. An order enquiry is not consent to receive unrelated marketing.

Changes to this policy

We will update this page when our information-handling practices change. The update date appears above.