Terms & Conditions

Our business and contact details

AfyaNuru sells vitamins, supplements and wellness products online in Kenya. Our business location is Lantana Road, Westlands, Nairobi. Contact [email protected] or WhatsApp +254 734 714665. Support hours are Monday–Saturday, 8am–6pm EAT.

Products and orders

Check the exact product, variant, pack size, price and quantity before ordering. An order is accepted after availability, pricing and delivery arrangements are confirmed. If a product is unavailable or a listing contains an error, we will contact you to explain the issue before fulfilling the order. Any alternative or revised charge requires your agreement.

Prices and delivery charges

Prices are shown in Kenyan shillings (KES). Delivery is KSh 500 within Nairobi and KSh 1,000 outside Nairobi via Fargo Courier. Review the total shown at checkout or confirmed for a WhatsApp order before agreeing to the order. No undisclosed compulsory fee should be added after you agree to the total.

Payment

Payment is by M-PESA. For Nairobi deliveries, pay by M-PESA when your order arrives. For deliveries outside Nairobi, payment must be confirmed before dispatch. Cash is not accepted. Nairobi checkout offers manual M-PESA payment on delivery; online M-PESA prepayment is not yet integrated. Contact AfyaNuru to confirm the order total and verified payment instructions before paying.

Delivery and cancellations

Provide an accurate delivery address and a reachable phone number. Delivery arrangements and any estimated timing must be confirmed for your order. Contact us promptly if you need to correct or cancel an order; cancellation depends on whether it has already been dispatched. See our Delivery & Payment policy.

Wrong, damaged or defective items

We accept return requests for wrong, damaged or defective products. We do not offer change-of-mind returns or exchanges. Our Returns & Refunds policy explains how to report a problem and obtain return instructions.

Product information and personal suitability

Website product information is general shopping information, not medical advice. Follow the directions and warnings on the product label. Supplements are not a substitute for a varied diet. Ask a qualified healthcare professional about personal suitability, particularly if pregnant, breastfeeding, taking medication or under medical supervision.

Privacy and applicable rights

Our Privacy Policy describes how personal information is handled. These terms do not exclude rights or remedies that cannot lawfully be excluded under applicable Kenyan law.